We get organizations unstuck.

The problem

Client representing a major percentage of company revenue planned to leave RASI

The results

Saved and increased revenue; client did not leave AND increased services used with RASI

How Motus9 helped

In a conversation with Danny Ferran, Motus9 coached Danny on how to use the scheduled call as a training opportunity for the team. Rather than show up ready to defend the client’s concerns, Motus9 coached them to show up excited and ready to hear the concerns. Based on our recommendation, Danny met with his staff an hour ahead of the call, determined goals for the call, and how to approach the conversation ready to learn as much as you can learn.

Favorite Motus9 moment

“Danny was very open to our suggestions and their implementation. When he told us that what once was a dreaded meeting turned into a retained client with significant expanded opportunity—we were thrilled. This is exactly why we do what we do, and it’s invigorating.”

Nickie

Awesome meeting! The team asked great questions, listened carefully and was creative with solutions. This exciting client is now not only staying but will trust us with a large new project.

Daniel Ferran, Account Operations Manager

The problem

Growing quickly with no clear vision or standards

The results

Crystal clear company vision and standards used in every facet of team interaction, hiring, and evaluation

How Motus9 helped

We conducted our Telling Your Story process which concludes with clear 10, 5, 3, and 1 year goals along with vision, mission, values, competitive difference, and BBQ speech (not an elevator speech because no one wants to talk, or feels comfortable, in an elevator). During this five month process, we had deep conversations with Rob and Bobby about where they’re going, where they came from, what matters most to them; we discussed what winning looks like and what’s intolerable. We spoke with every employee and a few dozen external partners. Throughout this work, we coached Rob and Bobby to elevate their already elevated view of what’s possible.

Favorite Motus9 moment

“In Rob and Bobby’s office one day, they shared how impressed they were that we could help them see further than they on their own could see. That makes me smile. It’s exactly what we work to do with every client.”

Nickie

Motus9 truly spent whatever time and energy was necessary to really make a difference for our company. They really cared about us and our successful future.

Rob Gandy, Founding Principal

The problem

No clarity on what it means to be a member of ACC and how to represent that meaning

The results

Clear Purpose and House Rule

How Motus9 helped

Motus9 worked closely with the board on this project. The goal was to create an agreed upon Austin Country Club purpose and set of house rules which would give proper tribute to the roots of the longstanding organization. Our work with ACC spanned a couple of months and involved interviews with staff, board, and members to hone in on what makes it special to be a member of ACC and what being a member means to them. From there, we discussed the impact of renowned golfer and former Head Professional at ACC, Harvey Penick, on the club and how his approach created some standards of what it meant to be an ACC member. We worked diligently to protect the history of the club while also incorporating more modern needs. Nurturing family and sportsmanship were two critical themes which appeared in our research and used them, along with other identified themes, to ultimately craft the ACC purpose and house rules.

Favorite Motus9 moment

“When working with board and staff, there are different perspectives from very different vantage points. When we can bring their perspective together in something that resonates on all sides, it’s special. It was a special moment doing this with ACC.”

Eric