The problem

Sales and Engineering not in alignment—slowing down client acquisition

The results

Sales and Engineering aligned ready to work in collaboration with one another

How Motus9 helped

We conducted a workshop with the key stakeholders of about 20 people at Corvalent. During the four- to five-hour period, we spoke with the team about why customer engagement matters and how Corvalent could be the Industry Leader. This offered an opportunity for everyone to share their perspective and helped people understand one another; walls started to come down. From there, we talked about how Corvalent was perceived, how they wanted it to be perceived, and how to provide the desired experience. There was no more “taking sides” or defending previous action; the engineers and sales teams worked together to achieve the same outcome—presenting a more united front.  As the team dug in, they realized they had been disempowering instead of empowering one another to effectively do their work. It was that simple. Everything from that point forward at Corvalent needed to be centered around empowerment.

Favorite Motus9 moment

“It was so simple. Not easy, but simple. That’s when it’s golden. When we can help our client see the solution to their problem simply, we know we have made major progress toward helping them achieve the goal. In a follow up conversation with Ed, he said our work was just what he was looking for and helped kick off momentum not seen for a very long time amongst sales and engineering.”

Eric

Nickie and Eric are experienced, dedicated and creative professionals committed to operational excellence. I would recommend Motus9 to any organization looking for consultants that have a broad knowledge of marketing communication and corporate strategic planning.

Ed Trevis, CEO

The problem

Client representing a major percentage of company revenue planned to leave RASI

The results

Saved and increased revenue; client did not leave AND increased services used with RASI

How Motus9 helped

In a conversation with Danny Ferran, Motus9 coached Danny on how to use the scheduled call as a training opportunity for the team. Rather than show up ready to defend the client’s concerns, Motus9 coached them to show up excited and ready to hear the concerns. Based on our recommendation, Danny met with his staff an hour ahead of the call, determined goals for the call, and how to approach the conversation ready to learn as much as you can learn.

Favorite Motus9 moment

“Danny was very open to our suggestions and their implementation. When he told us that what once was a dreaded meeting turned into a retained client with significant expanded opportunity—we were thrilled. This is exactly why we do what we do, and it’s invigorating.”

Nickie

Awesome meeting! The team asked great questions, listened carefully and was creative with solutions. This exciting client is now not only staying but will trust us with a large new project.

Daniel Ferran, Account Operations Manager

The problem

Growing quickly with no clear vision or standards

The results

Crystal clear company vision and standards used in every facet of team interaction, hiring, and evaluation

How Motus9 helped

We conducted our Telling Your Story process which concludes with clear 10, 5, 3, and 1 year goals along with vision, mission, values, competitive difference, and BBQ speech (not an elevator speech because no one wants to talk, or feels comfortable, in an elevator). During this five month process, we had deep conversations with Rob and Bobby about where they’re going, where they came from, what matters most to them; we discussed what winning looks like and what’s intolerable. We spoke with every employee and a few dozen external partners. Throughout this work, we coached Rob and Bobby to elevate their already elevated view of what’s possible.

Favorite Motus9 moment

“In Rob and Bobby’s office one day, they shared how impressed they were that we could help them see further than they on their own could see. That makes me smile. It’s exactly what we work to do with every client.”

Nickie

Motus9 truly spent whatever time and energy was necessary to really make a difference for our company. They really cared about us and our successful future.

Rob Gandy, Founding Principal